SLS Online Help


Training Webinars – August 2022
Note: start time is Sydney time. 

Price List Management in Surfguard (30 minutes)
Provides an overview on how to set up your Price List in Surfguard followed by Open Questions from attendees.
Thursday, 4th August 2022, 1200hrs – Completed
Thursday, 18th August 2022, 1800hrs – Click Here to Register
Surfguard General Q&A Session for Club Officers (30 minutes)
This webinar will enable club officers to join at any time during the session to ask specific questions about anything in Surfguard.
Tuesday, 9th August 2022, 1800hrs – Completed
Wednesday, 17th August 2022, 1200hrs – Completed
Surfguard Reporting (30 minutes)
Provides an overview of General Reports and Custom Reports. How to create and save report templates in Custom Reports. The online chat will enable participants to ask for specific reports to be shown.
Wednesday, 10th August 2022, 1800hrs – Completed
Wednesday, 24th August 2022, 1200hrs – Click Here to Register
Managing Members (60 minutes)
Provides an overview on how to manage members joining and renewing online, integration of Surfguard with the Members Area and Join Transfers and Merging Members.
Thursday, 11th August 2022, 1800hrs – Completed
Thursday, 25th August 2022, 1200hrs – Click Here to Register

View our June 2022 IT CircularClick Here

IMPORTANT: Clubs must update their Surfguard Price lists in order for Members to Renew/Join – Guide: Guide & Video: Link

System status as at Friday evening 19th of August 2022.
Please note that the ‘Communication’ module (SMS function) within SEMS is temporarily unavailable. All other SLS Systems and functions are Operational

Helpdesk Hours
Monday to Friday – 9.00am to 6.00pm (AEDT)

Contact Support
Log a support ticket at http://support.sls.com.au
Call the IT Helpdesk: 1300 724 006

Future Enhancements/Suggestions
Any Future Enhancement/Suggestions should be sent to your State Centre in the first instance.  To find your State Centre’s contact details Click Here

Helpdesk Stats


With over 20 major applications and systems, the SLSA IT Helpdesk is in place to deliver quality and consistent support to all clubs, volunteers, officials and other SLS entities.

You will find some significant helpdesk statistics below:

0 SUPPORT REQUESTS IN 19/20 SEASON
0 CLUBS & LIFEGUARDS SUPPORTED
0 MEMBERS AREA ACCOUNT HOLDERS